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Job Description |
Total 15 Nike DTC(Direct to consumer) stores in Korea and Store Operation Specialist is
in charge of implementing/executing overall global operation programs and platforms and
improving local process.
Drive Operational Excellence
Employ strategic leadership to the operations functions in the development and execution
of retail operating best practices, standards, systems, policies and procedures
in order to build world class retail capability.
- Actively drive Retail Excellence Program. Drive Operational Excellence thru process
improvement and best practice sharing by empowering in-store Ops coaches.
- Identify and implement best practices and industry-standard processes to improve
operational effectiveness & efficiency across multiple retail formats and markets.
- Serve as liaison to EM retail operations team to understand global/regional initiatives
and their impact in NSK retail
- Maximize efficiency in all operational areas throughout the Store Opening process
Retail Performance Metrics and Standards
Accountable to deliver operational KPIs(conversion, UPT, ADPT, wages, SG&A and
shrink) and partner closely with Concept Business & GMM team to deliver on total
revenue and margin.
- Establish and measure KPIs targets that will serve as standards of business success.
- Provide daily/weekly/monthly/seasonal and yearly reporting against KPIs,
operational metrics and PTI .
- Partner with Store Managers to align business priorities, store metrics, measurements,
rewards and incentives, policies and practices, and training programs to
ensure execution against opportunities and priorities.
- Own SG&A management to ensure appropriate overtime, T&E and operational spending.
Workforce Management
Build & empower the winning team.
- Own and lead training & development efforts. Establish training standards &
curriculum for store teams.
- Design & drive consistent rewards and recognition programs to continue to motivate
the store teams.
- Ensure the right payroll, in the right Store to maximize results & drive a premium
consumer experience |
