CHARLES & KEITH GROUP OF COMPANIES
At Charles & Keith Group of Companies, we believe that People are our Assets.
Charles & Keith Group of Companies with its contemporary, sophisticated and modern luxurious brands, CHARLES & KEITH, CHARLES & KEITH SIGNATURE LABEL and PEDRO create distinctive lines of stylish designs that cater to market sentiments and fashion accessories in fast velocity. The brands under Charles & Keith Group of Companies have successfully position themselves as key footwear and accessories brands through its global uniform retail concept with more than 400 stores worldwide.
Charles & Keith Group of Companies not only provides convenience and variety at the brick and mortal retail stores but also allow customers to shop 24/7, bringing shopping experience to a whole new level.
CharlesKeith.com, the official online store where its customers can shop for Charles & Keith’s footwear and accessories online. Dedicated to bringing high fashion to customers in the comfort of their homes.
With delivery to more than 70 destinations, CharlesKeith.com aspires to reach out to fashion lovers all over the world and introduce itself to a wider range of audience through its cutting edge designs and impeccable craftsmanship. All these are made possible through the designers’ in depth understanding of women and their love for shoes, bags and accessories.
Due to expansion, Charles & Keith Group of Companies seeks to appoint highly-motivated, committed and passionate team players to join us.
Retail Operations Manager / Sales Manager / Country Manager
Job Responsibilities
· Report to the COO/CEO of the group of companies
· Responsible for profit or loss of the operations / country
· Perform business analyses, prepare and present business reports and budgets for approval
· Lead the negotiation on rental, operations meetings and all business related meetings
· Manage retail sales and operations teams (Shop Managers and Assistant Shop Managers) to deliver effective customer service at all Charles & Keith’s and Pedro retail shops.
· Provide day-to-day leadership and management to that mirrors the adopted vision, mission and core values of the company.
· Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives without compromising service excellence.
· Responsible for day-to-day smooth running of retail business including people management, visual merchandising, service recovery, operational issues etc.
· Spearhead the development, communication, and implementation of effective growth strategies and processes for retail operations.
· Responsible for the measurement and effectiveness of all sales and operations strategies and processes.
· Collaborate with organization work teams to develop and implement effective strategies to enhance business and operational infrastructure, service orientation, systems and processes so as to accommodate the rapid growth objectives of our organization.
· Motivate, lead, attract and retain talents.
· Conduct performance appraisal, identify and address learning needs and performance gap of employees.
· Communicate clearly and directly to employees on performance expectations, service excellence, productivity, and accountability.
· Coach or mentor retail employees as appropriately.
· Work with inventory team to manage and maintain healthy inventory levels at retail levels.
· Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity, and continuous improvement.
Requirements:
· Bachelor Degree in Business or related disciplines
· Minimum 5 years of experience in managerial roles preferably in retail operations
· Hands-on, goal getter and passionate in retail operations
· Able to withstand retail hours and work on weekends and public holidays
· Strong interest in fashion styling
· Fun, vibrant & outgoing personality with great personal style
· Keen sense of fashion and a passion for the fashion industry
Interested candidates are invited to submit a detailed resume, stating current / last drawn salary, expected salary, and availability together with a recent photograph to:
Email: career_executive@charleskeith.com
(Please state clearly “Application for the Position of Retail Operations Manager” on the subject when email to us)
We thank you for your application and we regret to inform that only shortlisted candidates will be notified. All resumes will be kept strictly confidential. Thank you very much.