Bangkok(태국)/ Kuala Lumpur위치, Global online hotel booking 회사에서 일본어 가능자 모집

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안녕하세요 

www.selpeo.com 의 박대희 입니다. 

Bangkok(태국)/ Kuala Lumpur(말레이시아)소재, Global online hotel booking 회사에서 일본어 가능자 를 모집중에 있습니다.

Position은 Customer Support specialist로써 일본어 비즈니스 레벨 가능자를 모집중에 있습니다. 

아래 자세한 사항 확인 바랍니다. 

지원을 원하실 경우, parkdh@selpeo.com으로 이력서 및 문의 메일 부탁 드립니다.

* SELEPO는 Job Agency이므로, 해당 고객사의 요청에 따라 적절한 후보자를 해당 고객사에 소개 드리고 있습니다. 

* 저희는 후보자에게 어떠한 금액도 요구하지 않습니다. 

* 해당 고객사는 고객사의 요청에 따라 confidential입니다. ( 인터뷰 short listed에 포함되어질 경우, 공개 되오니 이점 양해 바랍니다, Global online hotel booking 회사 이므로. 아래 설명만 보셔도 어느 회사이신지 감이 오시리라 생각이 듭니다. )

* SELPEO에 대한 자세한 설명은 www.selpeo.com을 방문 바랍니다.

Client : Confidential

Position : Customer Support Specialist - Japanese
Shift pattern : Not confirmed. 
Salary    Depending on experience and performance in interview
Location :  Kuala Lumpur, Malaysia 
Salary range       :  Up to  7,000 MYR ( 한화 250 만 가량 )
 we would like to urge you to visit our client website to get to know more on their business nature . 
 
Responsibilities:
·         Provide world class customer service and offer solutions to our guests during and after their travels by ensuring timely follow-up, closure and feedback to customers where required.
·         Communicate effectively with our customers and suppliers via our primary communication channels
·         Inbound / Outbound  calls
·         Email
·         Achieve the defined Service Level targets
·         Achieve learning / development milestones through coaching / performance improvement plans as set by the supervisors
·         Have the ability to work within a shift based working schedule & abide by schedule adherence and punctuality guidelines
·         Share a positive attitude with fellow colleagues, up and down the organizational chart
·         Be willing to solicit feedback from peers  as well as remain open to performance based reviews from supervisors
·         Provide training and mentoring to other members of the organization as requested.
 
 
Requirements:
·         Fluency in Japanese & English.
·         Minimum 1 year experience in the hotel/travel agency/online travel business or call / contact center
·         Excellent decision making / problem solving skills
·         Ability to multi-task
·         Friendly and approachable, service oriented and customer focused
·         Flexible to accommodate shift work; this includes working on weekends, afternoon and morning shifts
·         Internet savvy
·         Minimum typing speed of 35 words per minute
 
if you are interested in this position. Please send us an email with answers for questions as below
Thank you very much.